1. Introduction

At www.thldna.com, we aim to provide reliable and timely shipping services for all orders.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. The estimated delivery time (ETA) provided below is intended to give customers a reasonable expectation of when an order may arrive.

Actual delivery times may vary depending on the destination, shipping carrier, customs clearance, weather conditions, public holidays, and other circumstances beyond our reasonable control.

2. Order Processing

Orders are normally processed within 1–7 business days after successful payment confirmation.

Order processing includes:

  • Payment verification;
  • Order confirmation;
  • Product preparation and packaging; and
  • Handover of the package to the shipping carrier.

Orders placed on weekends or public holidays may begin processing on the next business day.

The order processing period is separate from the transportation and delivery period.

3. Shipping Methods

We may use different shipping carriers and shipping methods depending on the destination, product availability, package size, and other logistical considerations.

The available shipping method and applicable shipping fee will be displayed during checkout where available.

We reserve the right to select or change the shipping carrier where reasonably necessary to complete delivery.

4. Shipping Fees

Shipping fees are calculated based on factors such as:

  • Shipping destination;
  • Package weight and dimensions;
  • Shipping method; and
  • Other applicable delivery charges.

The applicable shipping fee will be displayed during the checkout process before the order is completed.

5. Estimated Delivery Time (ETA)

The estimated delivery time consists of:

Order Processing Time + Transportation Time + Customs Clearance Time, where applicable.

The typical estimated timeline is:

Shipping Stage Estimated Time
Order processing 1–7 business days
Carrier transportation Approximately 5–15 business days
Customs clearance, where applicable Approximately 1–7 business days
Estimated total delivery ETA Approximately 6–22 business days

The above timeframe is an estimated delivery timeframe (ETA) and is not a guaranteed delivery date.

Actual delivery times may be shorter or longer depending on the destination and circumstances affecting the shipment.

6. International Shipping

We may ship orders to destinations outside the country in which our products are dispatched.

International shipments may be subject to:

  • Customs duties;
  • Import taxes;
  • Value-added tax (VAT) or similar taxes;
  • Customs clearance charges; or
  • Other fees imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, such charges are the responsibility of the customer.

Customers are responsible for ensuring that the products ordered may legally be imported into the destination country.

7. Tracking Information

Once your order has been shipped, we will provide tracking information where tracking is available.

Tracking information may be sent to the email address provided during checkout.

Customers can use the tracking number on the applicable shipping carrier’s website to check the status of their shipment.

Please note that tracking information may take some time to become active after the package has been handed over to the carrier.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including where applicable:

  • Full name;
  • Street address;
  • City;
  • State or province;
  • Postal code;
  • Country; and
  • Contact telephone number.

We are not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete delivery information provided by the customer.

If an order has not yet been shipped, customers should contact us as soon as possible if they need to correct their delivery address.

9. Delivery Delays

Delivery may be delayed due to circumstances including, but not limited to:

  • Customs inspections or clearance delays;
  • Incorrect or incomplete delivery information;
  • Shipping carrier delays;
  • Severe weather;
  • Natural disasters;
  • Public holidays;
  • Transportation disruptions;
  • High-volume periods;
  • Remote-area delivery;
  • Government restrictions; or
  • Other circumstances beyond our reasonable control.

Where we become aware of a significant delivery delay, we will reasonably assist the customer in checking the shipment status.

10. Lost, Damaged, or Stolen Packages

If a package appears to be lost, damaged, or delivered incorrectly, please contact us at [email protected] as soon as reasonably possible.

For damaged packages, customers may be requested to provide photographs or other evidence of the damage.

Where a shipment is confirmed as lost or otherwise subject to a carrier claim, we will reasonably cooperate with the relevant shipping carrier to investigate the issue.

For packages shown by the carrier as successfully delivered but subsequently reported as stolen or missing, customers should also contact the shipping carrier and, where appropriate, the relevant local authorities.

11. Failed Delivery and Returned Packages

If a package cannot be delivered because of an incorrect address, refusal to accept delivery, failure to collect the package, or other circumstances attributable to the customer, the package may be returned to the sender.

Additional shipping or re-delivery charges may apply where permitted by applicable law.

If a returned package is eligible for a refund, any applicable shipping charges or other reasonable costs may be deducted from the refund where permitted by applicable law.

12. Delivery ETA and Refund Eligibility

The delivery ETA stated in this Policy is an estimate and does not constitute an unconditional guarantee of delivery by a specific date.

However, if an order is significantly delayed beyond the applicable estimated delivery timeframe, customers may contact us at [email protected]  so that we can investigate the shipment.

Where a shipment is confirmed to be lost, undelivered, or otherwise eligible for a refund under our Return & Refund Policy or applicable law, the applicable refund or other remedy will be provided in accordance with those terms.

13. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions due to applicable laws, regulations, carrier requirements, customs restrictions, or product-specific limitations.

If an order cannot be shipped to the selected destination, we may contact the customer to arrange an alternative solution or refund the affected order where appropriate.

14. Contact Information

For questions regarding shipping, delivery, tracking, or delayed orders, please contact us at:

Email:[email protected]

When contacting us about an order, please provide your order number and, where available, the tracking number.

15. Changes to This Shipping Policy

We reserve the right to amend or update this Shipping Policy from time to time.

Any changes will be posted on this page and will become effective when published, unless otherwise stated.

Customers are encouraged to review this Policy periodically for the latest information.

16. Final Note

By using www.thldna.com, you acknowledge and agree to the terms of this Shipping Policy.

The delivery times stated in this Policy are estimated timeframes provided for reference. Actual delivery times may vary due to circumstances beyond our reasonable control.

Nothing in this Shipping Policy is intended to exclude, restrict, or limit any mandatory rights or remedies available to consumers under applicable law.